Returns
All you need is your order number and email address from your confirmation email.
Select the items you would like to return.
Download your return label and affix to your package.
Send it back to us.
Returns Information
- Returns accepted within 30 days of delivery for store credit. Exchanges also available - an additional fee applies to ship exchanged orders. Outlet items excluded unless faulty.
- Items must be unworn with tags attached, free from wear, washing, damage, or alterations. Items with makeup, tan, deodorant, sweat, or odor will not be accepted.
- Shoes: Clean, unscuffed soles with loosened laces. Shoe box must be in original condition - no tape or labels on the box itself.
- Swimwear: Unworn with all tags and protective stickers intact. Try on over underwear only - soiled items will not be accepted.
- No returns on underwear, socks or towels (unless faulty) or Gift Cards.
- Please ensure your return is packaged adequately to avoid damage in transit.
Faulty Items
- Received a faulty or incorrect item? Contact us within 7 days of delivery with clear images, a description, and your order number. If the claim is accepted, return shipping will be refunded and compensation arranged.
- After 7 days, standard returns procedures apply. Wear and tear, misuse, or failure to follow care instructions are not considered faults.
Returns Labels
United States
Customer-paid shipping label fee charged at lodgement via the returns portal.
Canada, Hong Kong & Singapore
Prepaid label fee charged at lodgement via the returns portal.
Fee varies by country.
International
A free plain address label is generated - not a prepaid label.
Take your parcel to your nearest post office to arrange shipping.
If you paid duties on your order, these were paid to your local government and cannot be refunded by Ryderwear. You can apply to your local government for reimbursement.
Having trouble? Reach out to our support team.
