BLACK FRIDAY SALE ON NOW!
It’s that time of year – Ryderwear’s Holiday Sale Period! This year the sale is bigger and better than ever! All stock has been drastically reduced! We want to make sure your shopping experience is as stress free as possible so here are some answers to questions you may have….
When do the BLACK FRIDAY/ CYBER MONDAY SALES end?
The sale will end 9am Wednesday 28th November CST. (Australian time zone)
Due to a crazy high volume of enquiries over this period, please note that you may experience a delayed response. We aim to respond within 48 hours. However, if you receive an auto-response from your email please don’t stress. We have your email and are working on resolving it as soon as possible.
Ryderwear accepts payment by PayPal, Visa and Mastercard.
All orders are dispatched from our warehouse located in Australia within 48 business hours of Ryderwear receiving payment.
Yes, Ryderwear ships to most destinations around the world. You can select your country from the dropdown menu in checkout.
All orders are dispatched from our warehouse in Australia (this is our one and only location). All items imported into the EU attract VAT, which is added by customs and paid on the receiver’s end, which is very normal. However, we are working towards a European distribution centre so we have greater control over the shipping process to better assist our fans. In some instances, international deliveries may be held up by customs, which Ryderwear cannot accept liability for. Please be aware of this before making your purchase as this could delay your delivery.
We have doubled our staff numbers over this busy period! Our team are working around the clock to get orders out as soon as possible. When we say “we are doing everything we can to get your order out ASAP”, we really mean it!
We will also make sure to notify you every step of the way. As soon as your order has been shipped, you’ll receive an email notification to let you know! Following this you’ll receive information from the courier with tracking information.
Due to exceptional volumes of orders that we’re experiencing, orders may take 1 to 5 business days to be dispatched from the time of ordering. We’re sorry for any inconvenience!
United States of America
- $9.90 USD for express shipping which comes with tracking and takes roughly 3-7 business days for delivery.
- Standard air mail is free and does not come with tracking and takes roughly 7-20 business days for delivery.
1-2 business days (rural areas up to 5 business days)
Orders under $150 = FREE regular shipping or $9.90 EXPRESS SHIPPING
Orders over $150 = FREE EXPRESS SHIPPING
You will receive an email confirmation with tracking details once the order has been dispatched from our warehouse.
- £6.90 for express shipping which comes with tracking and takes roughly 3-7 business days for delivery.
You must enter the promotional code at the checkout page in the ‘coupon code’ field and then click ‘apply code’. All prices for items on sale are only valid during the sale period and as such Ryderwear do not credit or refund a price difference for items purchased outside of that sale period. Items purchased on sale/special are non-refundable and cannot be exchanged or returned. Any discount/coupon codes are not eligible with any existing sales/promotion items. All Ryderwear promotions/sales are subject to availability.
Discount/coupon codes are not eligible with any existing sales/promotion items, this includes bundles and gift cards.
No, once your order has been placed and your order confirmation has been emailed, you cannot amend your order.
Can I returns sale items (and non sale items)?
Yes of course! And we have even extended our return policy until January 31st 2019. So now is the time to stock up on those Christmas gifts.…’cause we got you covered!
HOW DO I MAKE A RETURN?
It’s super easy! Here’s how…
Please note we have extended our holiday and sales returns to Jan 31st 2019
1. Head to our website and scroll to the bottom of the page. You will notice a link to ‘returns/exchanges’. Click this and then enter you order number and email, and click ‘return items’. Please use the email address that was used to place your order with.
2. Your return request will then be submitted to us. Now just wait to hear back from us before proceeding to the next step. This can take up to 2 business days (not weekends) before you hear from us so please sit tight! Any problems with this step and just email us at firstname.lastname@example.org
3. For Australian orders, goods must be returned to us within 14 business days of the date you requested your return (we allow 20 business days for international orders outside of Australia)
Please be advised that all postage and handling costs will be incurred by the customer, not Ryderwear. Ryderwear is not responsible for missing return packages should they not reach us, so we strongly advise to ensure your return/exchange is sent back to us via a trackable shipping method.
All Ryderwear products have a warranty period of 3 months from the date of purchase. We will replace all items with a manufacturing defect, but as a general rule, any orders outside the three month period (from date of purchase) will not be covered under warranty and we do request clear pictures in order to assist further.
If you have received an item which you believe to be faulty, please don’t hesitate to contact our customer service team at email@example.com with clear pictrues and a detailed description as well as your order details (order number and email address associated with the purchase).
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