FAQ

  • WHAT METHODS OF PAYMENT DO YOU ACCEPT?
  • WHERE ARE THE ORDERS SHIPPED FROM?
  • DO YOU SHIP INTERNATIONALLY?
  • WILL I NEED TO PAY CUSTOMS/DUTIES TAXES?
  • HOW MUCH IS SHIPPING AND HOW LONG WILL DELIVERY TAKE?
  • HOW DO I USE A PROMOTIONAL/DISCOUNT CODE?
  • CAN I MAKE A CHANGE TO AN ORDER?
  • CAN I RETURN AN ITEM?
  • DO I NEED TO PAY FOR RETURN SHIPPING?
  • WHAT ABOUT WARRANTY?

BLACK FRIDAY HOLIDAYS PERIOD

It’s that time of year – Ryderwear’s Holiday Sale Period!  This year the sale is bigger and better than ever! All stock has been drastically reduced! We want to make sure your shopping experience is as stress free as possible so here are some answers to questions you may have….

When do the BLACK FRIDAY/ CYBER MONDAY SALES end?

The sale will end 9am Wednesday 28th November CST. (Australian time zone)

Due to a crazy high volume of enquiries over this period, please note that you may experience a delayed response. We aim to respond within 48 hours. However, if you receive an auto-response from your email please don’t stress. We have your email and are working on resolving it as soon as possible.

 

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

Ryderwear accepts payment by PayPal, Visa and Mastercard.

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WHERE ARE THE ORDERS SHIPPED FROM?

All orders are dispatched from our warehouse located in Australia within 48 business hours of Ryderwear receiving payment.

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DO YOU SHIP INTERNATIONALLY?

Yes, Ryderwear ships to most destinations around the world. You can select your country from the dropdown menu in checkout.

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WILL I NEED TO PAY CUSTOMS/DUTIES TAXES?

All orders are dispatched from our warehouse in Australia (this is our one and only location). All items imported into the EU attract VAT, which is added by customs and paid on the receiver’s end, which is very normal. However, we are working towards a European distribution centre so we have greater control over the shipping process to better assist our fans. In some instances, international deliveries may be held up by customs, which Ryderwear cannot accept liability for. Please be aware of this before making your purchase as this could delay your delivery.

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HOW MUCH IS SHIPPING AND HOW LONG WILL DELIVERY TAKE?

We have doubled our staff numbers over this busy period! Our team are working around the clock to get orders out as soon as possible. When we say “we are doing everything we can to get your order out ASAP”, we really mean it!

We will also make sure to notify you every step of the way. As soon as your order has been shipped, you’ll receive an email notification to let you know! Following this you’ll receive information from the courier with tracking information.

Due to exceptional volumes of orders that we’re experiencing, orders may take 1 to 5 business days to be dispatched from the time of ordering. We’re sorry for any inconvenience!

United States of America

- $9.90 USD for express shipping which comes with tracking and takes roughly 3-7 business days for delivery.

- Standard air mail is free and does not come with tracking and takes roughly 7-20 business days for delivery.

Australia

1-2 business days (rural areas up to 5 business days)

Orders under $150 = FREE regular shipping or $9.90 EXPRESS SHIPPING

Orders over $150 = FREE EXPRESS SHIPPING

You will receive an email confirmation with tracking details once the order has been dispatched from our warehouse.

United Kingdom

- £6.90 for express shipping which comes with tracking and takes roughly 3-7 business days for delivery.

- Standard air mail is free and does not come with tracking and takes roughly 7-20 business days for delivery.

International 

- $9.90 USD for express shipping which comes with tracking and takes roughly 3-7 business days for delivery.

- Standard air mail is free and does not come with tracking and takes roughly 7-20 business days for delivery.


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HOW DO I USE A PROMOTIONAL/DISCOUNT CODE?

You must enter the promotional code at the checkout page in the ‘coupon code’ field and then click ‘apply code’. All prices for items on sale are only valid during the sale period and as such Ryderwear do not credit or refund a price difference for items purchased outside of that sale period. Items purchased on sale/special are non-refundable and cannot be exchanged or returned. Any discount/coupon codes are not eligible with any existing sales/promotion items. All Ryderwear promotions/sales are subject to availability.

Discount/coupon codes are not eligible with any existing sales/promotion items, this includes bundles and gift cards.

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CAN I CANCEL OR MAKE A CHANGE TO AN EXISTING ORDER?

No, once your order has been placed and your order confirmation has been emailed, you cannot amend your order.

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CAN I RETURN AN ITEM?

Can I returns sale items (and non sale items)? 

Yes of course! And we have even extended our return policy until January 31st 2019.  So now is the time to stock up on those Christmas gifts.…’cause we got you covered!

HOW DO I MAKE A RETURN?

It’s super easy! Here’s how… 

Please note we have extended our holiday and sales returns to Jan 31st 2019

1. Head to our website and scroll to the bottom of the page. You will notice a link to ‘returns/exchanges’. Click this and then enter you order number and email, and click ‘return items’. Please use the email address that was used to place your order with.

2. Your return request will then be submitted to us. Now just wait to hear back from us before proceeding to the next step. This can take up to 2 business days (not weekends) before you hear from us so please sit tight! Any problems with this step and just email us at sales@ryderwear.com.au

3. For Australian orders, goods must be returned to us within 14 business days of the date you requested your return (we allow 20 business days for international orders outside of Australia)

  • For all items on sale, the sale price is final. Ryderwear will ONLY refund you that specific amount. (For example if the sale item being returned increases in price, you will STILL ONLY be refunded the amount you paid, not the increased value amount)
  • Items purchased on sale/special or at full price are refundable. We unfortunately cannot process exchanges.
  • Although we can’t technically exchange, if you do want to repurchase the product but don’t want to pay the ‘after sale’ increased price, we can help you! We will refund you the price you paid on the sale item once returned to us and IF and only if that product is still hopefully in stock, we will ask you to purchase it at the current price and then we will refund you the difference (the difference being the amount the product has increased by since your first purchase during the sale). So essentially you can buy the product again at the sale price you originally paid. Your happiness is important to us so we have added this service to our policy during these sales periods!
  • Returned items must be in original unworn condition with tags attached. Any items returned with makeup/fake tan stains or any marks will be rejected and returned to you. If returning shoes, the soles of the shoes must be clean; if dirty or marked we have the right to refuse and it will be shipped back to you. Please ensure the laces are loose and not left tight to avoid damage to the exterior of the shoe which could result in a return refusal. We also need the shoe box back in its original condition (no tape or writing on it please)
  • Please be advised that all postage and handling costs will be incurred by the customer, not Ryderwear. these are non-refundable and will not be covered by Ryderwear (unless faulty or not as ordered). Ryderwear is not responsible for return packages should they not reach us, so please retain your proof of postage. We strongly advise to ensure your return/exchange is sent back to us via a trackable shipping method.

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DO I NEED TO PAY FOR RETURN SHIPPING?

Please be advised that all postage and handling costs will be incurred by the customer, not Ryderwear. Ryderwear is not responsible for missing return packages should they not reach us, so we strongly advise to ensure your return/exchange is sent back to us via a trackable shipping method.

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WHAT ABOUT WARRANTY?

All Ryderwear products have a warranty period of 3 months from the date of purchase. We will replace all items with a manufacturing defect, but as a general rule, any orders outside the three month period (from date of purchase) will not be covered under warranty and we do request clear pictures in order to assist further.

If you have received an item which you believe to be faulty, please don’t hesitate to contact our customer service team at sales@ryderwear.com.au with clear pictrues and a detailed description as well as your order details (order number and email address associated with the purchase).

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CAN’T FIND THE ANSWER TO YOUR QUESTION?

PLEASE DON’T HESITATE TO CONTACT OUR CUSTOMER SERVICE TEAM AT SALES@RYDERWEAR.COM.AU