We are happy to accept a return request within 30 days of the purchase date. All postage and handling costs will be incurred by the customer, not Ryderwear. Ryderwear is not responsible for return packages should they not reach us, so please retain your proof of postage. Returns are processed within 5 business days of being received at our warehouse and once your return has been processed you will be sent an email confirmation. We do not process exchanges but can provide either a store credit or refund for the item/s returned.
For orders placed on or after the 1st March 2020 an extended 60 day returns period will apply. We understand that postal service delays are being experienced worldwide due to the impact of COVID-19 and want to give all of our Ryderwear customers adequate time to lodge a return.
All prices for items on sale are only valid during the sale period and as such Ryderwear do not credit or refund a price difference for items purchased outside of that sale period. Items purchased on sale/special are non-refundable and cannot be exchanged or returned.
All returned items must be in original unworn condition with tags attached. Any items of clothing returned with makeup and/or tan stains will automatically be rejected and returned to you. For all returns of our shoes, soles of the shoes must be returned clean, if they are returned dirty or marked, your return will be rejected and sent back. Please ensure the laces are loosened and not left tightened to avoid damage to the exterior of the shoe which will result in rejection of your return. Please also do not use the shoe box to affix return details, sticky tape to etc. Please either wrap or package the box neatly as the shoe box must also be returned in original condition for your return to be accepted.
WHAT IF MY ITEM IS FAULTY?
If you have received an item which you believe to be faulty, please do not hesitate to contact our customer service team at firstname.lastname@example.org with clear pictures and a detailed description as well as your order details (order number and email address associated with the purchase). We will refund the cost of return and arrange a replacement if the item is found to be defective.
CAN I RETURN OUTLET ITEMS?
For Outlet items we cannot accept returns for change of mind reasons. However if you believe your item is faulty, please follow the steps outlined for faulty items.