FAQs

  • Shipping & Delivery
  • Returns
  • Orders & Tracking
  • Products & Stock
  • Payments & Gift Cards
  • Other
  • Where do you ship to?

    You can view a full list of the countries that we ship to here.

    Due to current worldwide events, Ryderwear has needed to temporarily suspend shipping to countries with closed borders. To date, the countries that have been affected are: India, Mauritius, Saudi Arabia, South Africa, Ukraine, and the United Arab Emirates. We expect additional countries to be affected as more borders are closing, and we will continue to monitor the situation closely. We look forward to being able to ship to our Ryderwear family in these countries soon and help them live their best life through fitness.

  • How long will my order take to arrive?

    You can view dispatch & delivery times here. Simply select your country of delivery from the dropdown.

  • Where is my order shipped from?

    Orders placed from our US site are shipped from our US fulfilment centre.

  • Will I have to pay customs & duties on my order?

    Our shipping & delivery page will tell you if you will be eligible to pay customs & duties. Simply select your country of delivery from the dropdown.

  • What is the difference between dispatch and delivery?

    Dispatch is the time it takes from receiving your order to it leaving the warehouse with one of our shipping partners. Delivery time is the time it takes to get to you once our delivery partners pick up your package from one of our fulfilment centres.

  • How much does it cost to ship my order?

    Shipping costs for your order can be viewed here. Simply select your country of delivery from the dropdown.

  • Can I change my address once the item has been dispatched?

    Domestic customers can change their address by contacting the delivery partner who has their parcel. International customers will need to wait until the parcel arrives in their country and is transferred to our domestic delivery partner before they can change it with the courier.

  • How do I return an item?

    We’ve made our returns process simple. Just head to our returns page for the full instructions and return policy.

  • What if my item is faulty?

    If you’ve received an item which you believe to be faulty, please do not hesitate to contact our customer service team with clear pictures and a detailed description, as well as your order details (order number and email address associated with the purchase).

    We will refund the cost of return and arrange a replacement or refund if the item is found to be defective.

  • Do I need to pay for return shipping?

    $5.95 returns labels are offered to customers who purchase from an address within the United States. The cost of the label is deducted from the refund amount. Simply generate your label through the returns portal.

    For customers outside of the United States, a return can be processed by sending the items you would like to return to Ryderwear c/o Pitney Bowes Fulfilment, 1415 Collins Rd, Greenwood, IN 46143, US. Please include your full name and return address on the outside of the package. Inside the return parcel, customers should include the original packing slip contained in your order, which features your order ID and barcode. Without this packing slip being included, the return may not be processed against the correct original order. Ryderwear is not responsible for the cost of returns sent from outside the United States.

  • How long does it take to process my return?

    We do our best to process your return within 5 days once it arrives in our warehouse. We advise keeping track of your parcel when you return it.

  • How will I be refunded?

    You will be refunded to the original payment method used on your order.

  • Can I exchange an item?

    While we’re working hard on creating an exchange process, exchanges are not currently available to customers.

  • I received my item as a gift, how can I return it?

    To return an order received as a gift, we need the original buyer to contact us with the order details, and we can then follow the return policy.

  • What is the return address?

    For orders placed through our US site (orders beginning with #RUS), returns should be addressed to Ryderwear c/o Pitney Bowes Fulfilment, 1415 Collins Rd, Greenwood, IN 46143, US.

  • How can I track my order?

    Follow your activewear from dispatch to your doorstep by using your order number and email, or your tracking number to track your order here.

  • Can I cancel my order?

    Due to the speed and efficiency of our distribution centres, once you hit Pay Now, we’re unable to cancel your order. However our simple new returns process means refunding your activewear is easy. Head to our Returns Page to find out how.

  • Can I amend my order after it has been placed?

    Due to the speed and efficiency of our distribution centres we’re unable to make changes to your order, but if you’d like to change your shipping address, contact the shipping partner when you receive your tracking info, then organise delivery to another location.

    If you have any further inquiries or questions, please don’t hesitate to contact our friendly customer service team and we’ll do our best to accommodate your request.

  • What if I don’t receive my order confirmation?

    Sometimes order confirmation emails can be redirected into junk inboxes. If you don’t have the order confirmation email in either inbox, you can contact us and our customer experience team will be able to confirm your order.

  • Why was my order automatically cancelled?

    Sometimes orders are incorrectly identified as fraudulent by our system, causing them to be automatically cancelled. If you think you’ve been affected, contact our team and we will look into this for you.

  • How do I find out when an item is going to be back in stock?

    If you’re in love with a product on our site that’s out of stock, simply click on your desired size and input your email in the ‘email me when available’ box. You’ll be the first to know when that item is restocked!

  • What is the warranty on products?

    All Ryderwear products have a warranty period of 3 months from the date of purchase. We will replace all items with a manufacturing defect, but as a general rule, any orders outside the 3-month period (from date of purchase) will not be covered under warranty and we do request clear pictures in order to assist further.

    If you have received an item which you believe to be faulty, please don’t hesitate to contact our customer service team with clear pictures and a detailed description as well as your order details (order number and email address associated with the purchase).

  • What’s your sizing like?

    We’ve included a helpful size guide on each of our product pages. If the item is a smaller or larger fit that normal, it will be noted by the sizing chart.

  • What happens if my item is faulty or damaged?

    If you have received an item which you believe to be faulty, please don’t hesitate to contact our customer service team with clear pictures and a detailed description, as well as your order details (order number and email address associated with the purchase). We will refund the cost of return and arrange a replacement or refund if the item is found to be defective.

  • What if I purchase from a wholesale stockist and there is an issue?

    Unfortunately Ryderwear will not refund or credit any items that aren’t purchased through our website. Customers will need to contact the wholesaler they purchased the item from, with a description and images of the fault.

  • What payment methods do you accept?

    We accept Credit Card, PayPal, Apple Pay, AfterPay and gift cards.

  • Can I purchase a Ryderwear Gift Card?

    You sure can! A Ryderwear gift card is the perfect fitness gift. You can find our gift cards here.

  • How will I receive my Gift card?

    Gift cards are sent electronically via email within 24 hours of the purchase. If purchasing a gift card for someone else, you can elect to have the redemption details email directly to the recipient. To avoid delays, ensure you enter the correct recipient email address. Any purchases made with a gift card where a return/refund is requested will be refunded back to the same gift card used in the order (no exceptions).

  • How long are gift cards valid for?

    Gift cards are valid for 12 months from the date of issue.

  • How do I use a discount code?

    Simply enter the discount code at the checkout page in the ‘coupon code’ field and then click ‘apply code’.

    Discount/coupon codes are not eligible with any existing sales/promotion items, including bundles and gift cards.

  • What is Afterpay?

    Find all of the information you need to know about Afterpay here.

  • Do you offer student discounts?

    We love seeing students getting stronger! Simply register with Student Beans, verify your student status and use our Ryderwear student discount code to get 10% off your order!

  • Can I use my discount code and a Gift card on the same transaction?

    You sure can. You can use 1 x gift card code and 1 x discount code per order. You can add the codes prior to checking out.

  • What happens if I forgot to use my discount code?

    Once an order has been processed, we’re unable to make any changes.

  • I am getting an error message processing my payment?

    Try using an Incognito web browser and clearing your cache to process your order. If you’re still experiencing issues, contact support and our amazing team will look into this for you!

  • How do I become an ambassador?

    Want to join #TeamRyderwear? Select ‘Ambassador Enquiry’ on our Contact Us page and fill in your details. Our Sponsorships team will be in touch if your application is successful.

  • Do you have retail shops?

    We’ve embraced the world wide web, and are online-only!

  • How can I become a Wholesaler?

    You can apply to become a wholesaler here.

    If you would prefer to shop in US dollars, visit our US wholesale site here.

  • Can't find the answer to your question?

    Please don’t hesitate to contact our customer service team at support@ryderwear.com

    Ryderwear HQ is located at 10-14 Alfred Avenue, Beverley, South Australia, 5009, Australia. Our Customer Experience team operate between the hours of 8am-4pm on Monday-Friday (ACST) Australian Central Standard Time and do not operate on weekends or public holidays, so we ask that you please be patient with responses during this time. Our team will endeavour to respond to your inquiry within 48 business hours (this does not include weekends and public holidays).