We are happy to accept a return request within 30 days of the purchase date. All postage and handling costs will be incurred by the customer, not Ryderwear. Ryderwear is not responsible for return packages should they not reach us, so please retain your proof of postage. Returns are processed within 5 business days of being received at our warehouse and once your return has been processed you will be sent an email confirmation. We do not process exchanges but can provide either a store credit or refund for the item/s returned.
All returned items must be in original unworn condition with tags attached. Any items of clothing returned with makeup and/or tan stains will automatically be rejected and returned to you. For all returns of our shoes, soles of the shoes must be returned clean, if they are returned dirty or marked, your return will be rejected and sent back. Please ensure the laces are loosened and not left tightened to avoid damage to the exterior of the shoe which will result in rejection of your return. Please also do not use the shoe box to affix return details, sticky tape to etc. Please either wrap or package the box neatly.
Can I return an item which I bought on sale?
Items purchased from the Outlet are non-refundable and cannot be exchanged or returned. Ryderwear does not provide refunds/ store credits on any products which were purchased from the Outlet Section of the website.
Please note: this does not include flash sales and discount codes. You are still eligible for a refund or store credit if a full price product was purchased with a discount code or gift card (this does not qualify them as an outlet item).
All prices for items on sale are only valid during the sale period and as such Ryderwear do not credit or refund a price difference for items purchased outside of that sale period.
Can I return a supplement purchase?
If you change your mind about your supplement purchase, we will only accept returns and exchanges for unused, sealed products that are in resaleable condition. We must receive returned product(s) within 30 days of your order and all postage and handling costs will be incurred by the customer, not Ryderwear. As our products are ingestible, we are unable to accept returns of opened products (unless the product does not comply with a statutory guarantee contained in the Australian Consumer Law).
If you believe you have received a product which is faulty or does not comply with a statutory guarantee contained in the Australian Consumer Law, please email your order number and concerns to firstname.lastname@example.org and our customer experience team will assist you.