FAQ

Where are orders shipped from?

All orders placed from our US site are shipped from our US fulfilment centre.  

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Do you have Afterpay? What methods of payment do you accept?

Ryderwear accepts payment by PayPal, Visa, AMEX and MasterCard.

Afterpay is available only to orders being shipped within Australia or to the United States of America. You can find all information relating to Afterpay and how it works here https://www.ryderwear.com/pages/afterpay

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Do you ship internationally?

Yes, Ryderwear ships to most destinations around the world. You can select your country from the drop-down menu in checkout.

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How much is shipping? And how long will it take?

We do everything in our power to dispatch all orders placed before 4PM Eastern Time on the same day, or the following business day. However, during busy retail periods and sales, your order will be dispatched in 3 to 5 business days. As soon as the order has been dispatched from our warehouse, you'll get an email confirmation with tracking details - remember to check this hasn't accidentally gone to your junk folder!

Once your order has been dispatched, estimated delivery times are as follows:

Australia
Regular shipping is $5.95 AUD (comes with tracking and estimated 3-10 business days for delivery).
Express shipping is $9.95 AUD (1-2 business days, rural areas up to 5 business days).
For all orders over $120.00 AUD express shipping is FREE!

You can make your selection at checkout in AUD here www.ryderwear.com.au

United Kingdom
Express shipping is £3.99 GBP (comes with tracking and estimated 2-4 business days for delivery).
For all orders over £80.00 GBP express shipping is FREE!

You can make your selection at checkout in GBP here www.ryderwear.co.uk

United States of America
Express shipping is $5.95 USD (comes with tracking and is estimated 1-3 business days for delivery).
For all orders over $120.00 USD express shipping is FREE!

In addition to the above, customers in New Zealand, Canada, France, Germany, Italy, Luxembourg, Netherlands, Portugal and Spain are eligible for FREE express shipping on all orders above $120.00 USD, or $5.95 shipping for orders under the threshold.

For countries outside of the above, shipping rates can be viewed by selecting your country from the drop-down menu at checkout. While we can’t provide free shipping to all of our Ryderwear family, discounted shipping prices are offered for orders above $120.00 USD.

Due to current worldwide events, some international deliveries may be subject to delays. While it’s important to remember the best things in life are worth waiting for, you can also rest assured we’re doing everything in our power to get your Ryderwear order into your hands as soon as possible. When making a purchase, we recommend choosing a home address for shipping, as workplaces may experience closures.

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What countries don't we deliver to?

Ryderwear does not deliver to the following countries: Åland Islands, Algeria, Andorra, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Bangladesh, Belize, Benin, Bhutan, Bolivia, Botswana, Bouvet Island, British Indian Ocean Territory, British Virgin Islands, Burkina Faso, Burundi, Cape Verde, Caribbean Netherlands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Cuba, Curaçao, Djibouti, Dominica, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Faroe Islands, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Greenland, Grenada, Guernsey, Guinea, Guinea-Bissau, Guyana, Heard & McDonald Islands, Honduras, Indonesia, Iran, Isle of Man, Jamaica, Kiribati, Kosovo, Laos, Lesotho, Liberia, Libya, Malawi, Maldives, Mali, Martinique, Mauritania, Mayotte, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Nauru, Nepal, Netherlands Antilles, Nicaragua, Niger, Niue, Norfolk Island, North Korea, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Pitcairn Islands, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Vanuatu, Vatican City, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

Due to current worldwide events, Ryderwear has needed to temporarily suspend shipping to countries with closed borders. To date, the countries that have been affected are: India, Mauritius, Russia, Saudi Arabia, Ukraine, and the United Arab Emirates. We expect additional countries to be affected as more borders are closing, and we will continue to monitor the situation closely. We look forward to being able to ship to our Ryderwear family in these countries soon and help them live their best life through fitness.

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Will I have to pay customs & duties taxes?

All orders placed from our US site are shipped from the United States, therefore customers outside of the United States may be required to pay applicable duty, sales tax and customs charges upon collection of their order (which is a separate amount to your Ryderwear order). The only charges Ryderwear collect are those stated on your Ryderwear order invoice. We cannot provide an exact amount for any sales tax, duty and customs charges as they are determined by your local government. For further assistance with this, please contact your local government for details.

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Can I cancel or make a change to an order?

Due to the speed and efficiency of our new US distribution center, once you hit Pay Now, we’re unable to cancel your order. However our simple new returns process means refunding your activewear is easy. Head to our Returns Portal to find out how.

We’re unable to make changes to your order, but if you’d like to change your shipping address, contact the shipping partner when you receive your tracking info, then organise delivery to another location.

If you have any further inquiries or questions, please don’t hesitate to reach out to our friendly customer service team at support@ryderwear.com and we’ll do our best to accommodate your request.

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Can I return an item?

Ryderwear offers free 30 day returns on items purchased from our US site. Simply visit our returns portal to generate your returns label. Once you’ve affixed your returns label to your parcel, simply place in your letterbox or any USPS post box.

Ryderwear is not responsible for return packages should they not reach us, so please retain your proof of postage. Returns are processed within 5 business days of being received at our warehouse and once your return has been processed you will be sent an email confirmation. We do not process exchanges but can provide a refund for the item/s returned.

For orders placed on or after the 1st March 2020 an extended 60 day returns period will apply. We understand that postal service delays are being experienced worldwide due to the impact of COVID-19 and want to give all of our Ryderwear customers adequate time to lodge a return.

All prices for items on sale are only valid during the sale period and as such Ryderwear do not credit or refund a price difference for items purchased outside of that sale period. Outlet items are non-refundable and cannot be exchanged or returned. 

All returned items must be in original unworn condition with tags attached. Any items of clothing returned with makeup and/or tan stains will automatically be rejected and returned to you. For all returns of our shoes, soles of the shoes must be returned clean, if they are returned dirty or marked, your return will be rejected and sent back. Please ensure the laces are loosened and not left tightened to avoid damage to the exterior of the shoe which will result in rejection of your return. Please also do not use the shoe box to affix return details, sticky tape to etc. Please either wrap or package the box neatly as the shoe box must also be returned in original condition for your return to be accepted. 

WHAT IF MY ITEM IS FAULTY?

If you have received an item which you believe to be faulty, please do not hesitate to contact our customer service team at support@ryderwear.com with clear pictures and a detailed description as well as your order details (order number and email address associated with the purchase). We will refund the cost of return and arrange a replacement if the item is found to be defective. 

CAN I RETURN OUTLET ITEMS?

For Outlet items we cannot accept returns for change of mind reasons. However if you believe your item is faulty, please follow the steps outlined for faulty items.

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Do I need to pay for return shipping?

Ryderwear offers free 30 day returns on items purchased from our US site. Simply visit our returns portal to generate your returns label. Once you’ve affixed your returns label to your parcel, simply place in your letterbox or any USPS post box.

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What about warranty?

All Ryderwear products have a warranty period of 3 months from the date of purchase. We will replace all items with a manufacturing defect, but as a general rule, any orders outside the 3-month period (from date of purchase) will not be covered under warranty and we do request clear pictures in order to assist further.

If you have received an item which you believe to be faulty, please don’t hesitate to contact our customer service team at support@ryderwear.com with clear pictures and a detailed description as well as your order details (order number and email address associated with the purchase).

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How do I use a discount code?

You must enter the discount code at the checkout page in the ‘coupon code’ field and then click ‘apply code’.

All prices for items on sale are only valid during the sale period and as such Ryderwear do not credit or refund a price difference for items purchased outside of that sale period. Items purchased on sale/special are non-refundable and cannot be exchanged or returned. Any discount/coupon codes are not eligible with any existing sales/promotion items. 

Discount/coupon codes are not eligible with any existing sales/promotion items, this includes bundles and gift cards.

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Can't find the answer to your question?

Please don’t hesitate to contact our customer service team at support@ryderwear.com

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