Customer Service

Contact Us

Ryderwear head office is located in South Australia which is also where all orders are shipped from. Our Customer Experience team operate between the hours of 8am-4pm on Monday-Friday (ACST) Australian Central Standard Time and do not operate on weekends or public holidays, so we ask that you please be patient with responses during this time. Our team will endeavour to respond to your inquiry within 48 business hours (this does not include weekends and public holidays).

Contact email: sales@ryderwear.com.au

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Important Information Before Placing Your Order

All orders are dispatched from our one and only warehouse in Australia. All items imported into the EU attract VAT, which is added by customs and paid on the receiver’s end. In some instances, international deliveries may be held up by customs, which Ryderwear cannot accept liability for. Please be aware of this before making your purchase as this could delay your delivery. We are working towards a European distribution centre so we have greater control over the shipping process to better assist our fans. Postage and handling costs are non-refundable and cannot be covered by Ryderwear (unless goods are faulty or not as ordered). Duties/taxes for countries outside of Australia are also not covered by Ryderwear.

Ryderwear accepts the following payment methods: PayPal and credit card (Mastercard and Visa). Ryderwear reserves the right to cancel orders, including those below the total amount of $20.00 AUD/£20.00 GBP/$20.00 USD, at which point we will notify you by email and will refund all monies paid using the original payment method received.

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International Duties & Customs Charges

All orders are shipped from Australia, therefore all international customers (outside of Australia) may be required to pay applicable duty, sales tax and customs charges upon collection of your order (which is a separate amount to your Ryderwear order). The only charges Ryderwear collect are those stated on your Ryderwear order invoice. We cannot provide an exact amount for any sales tax, duty and customs charges as they are determined by your local government. For further assistance with this, please contact your local government for details.

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International Shipping

Yes, Ryderwear ships to most destinations around the world. At checkout, please select your country from the drop-down menu. All orders are shipped from our one and only location in Australia and you will receive an email confirmation with tracking details once the order has been dispatched from our warehouse.

United States (US) Shipping
Regular shipping is FREE (comes with tracking and takes up to 20 business days for delivery).
Express shipping is $9.90 USD (comes with tracking and takes 3-7 business days for delivery).
For all orders over $140.00 USD express shipping is FREE!
You can make your selection at checkout in USD here www.ryderwear.com

United Kingdom (UK) Shipping
Regular shipping is FREE (comes with tracking and takes up to 20 business days for delivery).
Express shipping is £7.90 GBP (comes with tracking and takes 3-7 business days for delivery).
For all orders over £100.00 GBP express shipping is FREE!
You can make your selection at checkout in GBP here www.ryderwear.co.uk

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Australian Shipping

Shipping within Australia is via Star Track Express and costs $9.90 AUD, unless your order is over $120.00 AUD then you will receive express shipping for FREE! All orders placed before 1pm SA time are dispatched same day, otherwise, orders placed after 1pm SA time will be dispatched next business day. You will receive an email confirmation with tracking details once the order has been dispatched from our warehouse.

All Australian orders shipped to metro areas will be delivered by close of business the next business day after dispatch. Australian orders shipped to rural areas will be delivered within 2-3 business days of dispatch.

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Can I Cancel or Change My Order?

No. We are unable to make any changes, size amendments or cancel an order in any instance once it has been placed.

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Returns Policy

We are happy to accept a return request within 30 days of the purchase date. All postage and handling costs will be incurred by the customer, not Ryderwear. Ryderwear is not responsible for return packages should they not reach us, so please retain your proof of postage. Returns are processed within 5 business days of being received at our warehouse and once your return has been processed you will be sent an email confirmation. We do not process exchanges but can provide either a store credit or refund for the item/s returned.

All prices for items on sale are only valid during the sale period and as such Ryderwear do not credit or refund a price difference for items purchased outside of that sale period. Items purchased on sale/special are non-refundable and cannot be exchanged or returned. 

All returned items must be in original unworn condition with tags attached. Any items of clothing returned with makeup and/or tan stains will automatically be rejected and returned to you. For all returns of our shoes, soles of the shoes must be returned clean, if they are returned dirty or marked, your return will be rejected and sent back. Please ensure the laces are loosened and not left tightened to avoid damage to the exterior of the shoe which will result in rejection of your return. Please also do not use the shoe box to affix return details, sticky tape to etc. Please either wrap or package the box neatly.

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Shoe Sizing

We have a few styles of shoes so we've provided their details below:

Our D-Maks are specifically designed for use in the gym with weights given their unique flat sole. We don't recommend using them for cardio or casual though given their flat sole. Most of our D-Mak shoes are in men's US sizes unless they are titled 'Ladies', which are in ladies US sizes. Our D-Mak's are made with a D width but can fit up to a 2E width foot. This being said, we always recommend referring to our size chart to determine the best size for you. The size chart can be found next to the display picture on the product page.

Our F-LO Training Shoes are a unisex shoe, so we separate our sizing with an "M" for men's sizes and a "W" indicating women's sizes. So, for example, if you're a ladies 7 then select the M5.5 which will also select the women's equivalent being W7 (which is Men's 5.5 / Women's 7). You can also see further sizing information by clicking the 'Size Chart' link on the item page. The best way to determine your size is to remove the inner sole from a pair of shoes which fit you now and measure it. Use this measurement against our size chart to determine your best fit.

Our Black, Taupe and Tan Power Trainers are also a unisex shoe which we also separate sizing with an "M" for men's sizes and a "W" indicating women's sizes. There is also a size chart located on the item pages next to the images.

Our PINK & GREY Power Trainers are specifically in ladies US sizes and are ideal for training and cardio, you can refer to the size chart to select the best size for you.

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Afterpay

Afterpay is available only to orders being shipped within Australia or to the United States of America. You can find all information relating to Afterpay and how it works here https://www.ryderwear.com/pages/afterpay

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Warranty

All Ryderwear products have a warranty period of 3 months from the date of purchase. We will replace all items with a manufacturing defect, but as a general rule, any orders outside the 3-month period (from date of purchase) will not be covered under warranty and we do request clear pictures in order to assist further.

If you have received an item which you believe to be faulty, please don’t hesitate to contact our customer service team at sales@ryderwear.com.au with clear pictures and a detailed description as well as your order details (order number and email address associated with the purchase).

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e-Gift Cards

Ryderwear gift cards are sent electronically in the form of an email within 24 hours of the purchase. If you are purchasing a gift card as a gift for someone, for convenience, you can elect to have the redemption details emailed to the recipient directly instead of yourself. It is important that you enter the correct recipient email address to avoid delays. Any purchases made with a gift card where a return/refund is requested will be refunded back to the same gift card used in the order (no exceptions). You can find our gift cards here https://www.ryderwear.com/products/gift-card

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